Assessment

Our assessments recognize the connections and inter-dependencies throughout the Revenue Cycle. Through a combination of quantitative and qualitative methodologies, we quantify the opportunities and provide you with a road map for improving your results.

Our in-depth experience with organizations of varying sizes and complexities allows us to step in and begin the assessment process with sensitivity and objectivity. We establish rapport and build relationships with you.

Key Assessment Approach

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Set Goals

• Confirm expected outcomes and timeframes

• Identify key stakeholders

• Set meeting schedule

Interview management & staff

• Understand management priorities

• Partner with senior staff to promote team investment in outcome

• Assess congruence between management and staff expectations

• Develop rapport with staff

• Understand current tools for monitoring performance

Review policies, procedures & process flows

• Identify policy and procedure gaps

• Organizational structure, reporting relationships and span of control

Observe core revenue cycle functions & tasks

• Identify non-value added tasks and inefficiencies

• Determine whether staff understand and follow consistent workflows

• Assess staff skill sets

Evaluate & Analyze

• Understand extent of automation

• Evaluate use of technology

• Analyze operational data for trends and key performance indicator performance

• Review staff productivity

• Compare key performance indicators to industry benchmarks

Report & Recommendations

• Actionable recommendations

• Estimated financial impact

• Framework for implementation

Read our case study about
Bronx Lebanon Hospital

Contact Us

Don’t be shy. We’re here to help. If you are interested in working together, or simply have a question, send us an inquiry and we will happily get back to you!